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Payment & Shipment

To which locations can we deliver the e-bike?

We currently offer shipping services exclusively to the 48 contiguous United States, unless otherwise stated at checkout. Please note that we do not deliver to remote regions, including Alaska, Hawaii, and Puerto Rico, nor do we ship to P.O. Boxes.

How much does the shipping cost?

We currently provide free shipping service.

How long will you receive the package and how to track it?

We are committed to delivering your goods in a timely manner. If a specific shipping date is agreed upon, we will make every reasonable effort to meet that date. For orders without a specified date, we aim to complete delivery within 14 days from order acceptance. Upon shipment, you will receive an email with tracking information for your convenience.

What if you receive a wrong product?

If you receive damaged or defective product(s), or if you notice discrepancies in quantity or quality compared to the specifications mentioned in the relevant order confirmation or invoice, please promptly capture clear pictures of the issue and reach out to our customer service team within 3 days of receiving the product(s). We will conduct a thorough investigation and take all necessary steps to assist you in resolving the issue to your satisfaction.