Support Center
Ebike Technical Assistance
Everything you need to get technical help with any TLG e-bike model.
Submit a Request
Our tech team replies within 24 hours on weekdays.
Call Our Team
Our team will answer any questions and advice you have.
Call:(840)699-6671
+1 - 619-572-6487
Hours: Mon.~Fri. 10am - 6pm PST
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Discover a TLG Service Partner for test rides, local service, and warranty coverage.
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Frequently Asked Questions
Find Your User Manual
- TLG SummitRide User Manual
- TLG GlideOn User Manual
- TLG DUO User Manual
- TLG SOLAY User Manual
- TLG AmpTrail User Manual
General
- Making a Warranty Claim
- What are UL 2849 and UL 2271 certification?
- What does UL 2849 certification ensure?
- Why is UL 2271 certification important for eBike safety?
- How can UL 2849 and UL 2271 certifications benefit eBike riders?
- How can I verify if an eBike or battery pack has UL 2849 or UL 2271 certification?
Payment & Shipment
- To which locations can we deliver the e-bike?
- How much does the shipping cost?
- How long will you receive the package and how to track it?
- What if you receive a wrong product?
Order Assistance
- Returns and Exchanges
- Damages and Wrong Items
- Exceptions / Non-returnable Items