Support Center
Get Technical Support
Please send an email to [email protected] We will respond to you within 24 hours on weekdays.
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Our team will answer any questions and advice you have.
Call:+1 -
619-865-0807
+1 - 619-572-6487
Hours: Mon.~Fri. 10am - 6pm PST
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Find our stores
Discover a TLG Service Partner for test rides, local service, and warranty coverage.
Service Locations
Global Service Network
Frequently Asked Questions
Find Your User Manual
- Where can I find the user manual for AMP TRAIL?
- Where can I find the user manual for DUO?
- Where can I find the user manual for SOLAY?
- Where can I find the user manual for GLIDE ON?
- Where can I find the user manual for SUMMIT RIDE?
General
- What's the 14-day return policy?
- Can I have a test ride for TLG e-bikes?
- How can I find my Bike Frame number?
- Where can I take my TLG e-bike for service?
Payment & Shipment
- Can l cancel or change my order?
- Will all the products be shipped in one parcel?
- What to do if my payment failed?
- How can I get an Invoice?
- Which payment method does TLG accept?
Order Assistance
- Can I make address/order modifications?
- How to check the status of my order?
- When will I receive my refund?
- What do I do if part of my order is missing?
- How can I order replacement parts?