Order Assistance

1. Eligibility & Timeframe
Official website retail customers may return products within 15 days after receipt. Batteries and power banks are non-returnable.

2. Return Application Process
You must contact TLG customer service to initiate a return within the 15-day period. Unrequested returns will not be accepted. You may be required to provide proof of purchase and photos of unused, resellable products in original packaging to approve your return.

3. Product Condition Requirement
All returned items must be intact, in original packaging, and include all original box contents. Unpackaged returns are invalid. We recommend retaining original packaging for at least 15 days after delivery.

5. Return Delivery Instructions
Follow all customer service guidance for return methods (postal delivery, designated courier drop-off, etc.). If returning by post, ship items to the assigned address within 15 days of confirming your return request (ship-out date counts as valid). For courier collection, we will arrange a pickup time with you.

Please inspect your order upon reception and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can promptly address the issue and ensure your complete satisfaction.

Certain types of items cannot be returned, like customized products, hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale items or gift cards.