General

Warranty claims must be made through an authorized TLG Retailer or via (https://www.tlgmobility.com/web/warranty). Warranty is only valid with proof of purchase on registered product. Handwritten or auction site receipts will not be accepted. Note: Please remember to bring or send your Product to an Authorized TLG Retailer in an assembled, reasonably clean and sanitary condition and accompanied by the original, dated sales receipt for the bicycle (be sure to keep your receipt in a safe place).

If TLG determines, in its sole discretion, that your Product is subject to this Policy, TLG will:

1. Repair the Product at no charge for parts;
• a. If Product was purchased directly from TLG’s website or an authorized affiliate’s website, labor charges will be covered at 60% of relevant Retailer’s posted labor rate (remaining 40% is owner’s responsibility)
• b. If Product was purchased directly from authorized Dealer, labor charges will be covered by Dealer
• c. If Product is taken to an unauthorized Dealer for repair, labor costs will be borne 100% by Customer
2. Replace the Product with the same model Product
3. Replace the Product with a comparable Product or offer a comparable option should your Product be discontinued or otherwise unavailable.

You are responsible for all taxes, fees, or other charges, including shipping, transportation, postage or otherwise, except where prohibited. Until received by TLG, you will bear the risk of loss. To the fullest extent permitted by law, the above three remedies shall be your sole and exclusive remedies under this Policy and supersede any prior contrary or additional representations, whether oral or written.

Due to product evolution and obsolescence (such as products that have been discontinued or are no longer kept in stock), some frames or components may not be available for older or limited-edition models. In these cases, TLG may elect to provide a replacement that they determine to be the most comparable model.

UL 2849 is a safety standard established by Underwriters Laboratories (UL), a globally recognized safety organization. This certification specifically focuses on the safety of electric bikes, including their electrical systems and battery packs. UL 2849 evaluates aspects such as electrical and fire safety, mechanical stability, and performance of e-bike components.

UL 2271 is a safety standard developed by UL specifically for e-bike lithium-ion battery packs. This certification evaluates the safety and performance of the battery pack, including its electrical and thermal characteristics, mechanical integrity, and protection against potential hazards.

UL 2849 certification ensures that the e-bike's electrical components, including the battery pack, charger, and controller, have undergone rigorous testing for safety and reliability. It verifies that the e-bike meets specific standards related to electrical insulation, protection against short circuits, thermal performance, and resistance to fire hazards. This certification helps minimize the risk of electrical malfunctions, fires, and other safety issues.

UL 2271 certification ensures that the e-bike's lithium-ion battery pack has undergone rigorous testing for safety and performance. It verifies that the battery pack meets stringent criteria for electrical and thermal protection, preventing issues such as overheating, short circuits, and fires. UL 2271 certification is crucial in assuring the reliability and safety of the e-bike's power source.

UL 2849 and UL 2271 certifications provide several benefits to e-bike riders, including:

• Enhanced safety: These certifications assure riders that the e-bike and its battery pack meet stringent safety standards, minimizing the risk of electrical malfunctions, fires, and other potential hazards.
• Reliability and quality: The certifications indicate that the e-bike and its battery pack have undergone rigorous testing for performance, ensuring a reliable and high-quality product.
• Peace of mind: By choosing an e-bike with UL 2849 and UL 2271 certifications, riders can have peace of mind knowing that the manufacturer has prioritized safety and adhered to industry-recognized standards.

To verify if an e-bike or battery pack has UL 2849 or UL 2271 certification, you can:

• Check the product documentation or packaging: Look for specific mention of UL 2849 or UL 2271 certification on the e-bike or battery pack's packaging, user manual, or promotional materials.
• Visit the UL online certification directory: UL provides an online directory where you can search for certified products. Visit the UL website and navigate to their certification directory, then enter the manufacturer's name or product model to check for certifications.