Got Questions? We've Got Answers: Comprehensive Insights and Detailed Explanations for All Your Frequently Asked Questions
How do I book a test ride?
Enjoy a free TLG test ride-easily book one through our Find a Store page. Ask questions, take a ride, and experience the TLG riding experience firsthand before you decide.
How do I track my order?
You can always visit the Track your order page to check the status of your order. There, you'll find the latest information, including delivery status and available tracking links.
How can I get an Invoice?
Reach out to us at [email protected] with your order and frame numbers, and our team will respond promptly.
How do I resolve after-sales issues for my product?
Simple Faults: Resolve via remote video guidance (e.g., adjusting brake tension, removing speed limiters). Parts Replacement: Directly mail new parts to the buyer and have them visit a local repair shop for replacement. Reimburse them upon submission of the maintenance receipt. Serious Defects/Returns: The buyer must provide video evidence to confirm the defect before initiating the return or exchange process.
How do users place an order to buy a product?
You can either select product specs and add items to cart before checking out, or confirm the model, shipping time and delivery address directly via "Buy It Now" to submit your order.
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Find In Store
Select a product to check availability
Buy now, pay over time
Checking your eligibility won't affect your credit.
Example payments for
$
$1,999.67 every
month3 months
Interest (0.00% APR)$0.00
Total of payments$5,999.00
$1,044.02 every
month6 months
Interest (15.00% APR)$265.10
Total of payments$6,264.10
$541.44 every
month12 months
Interest (14.99% APR)$498.25
Total of payments$6,497.25
Choose the best plan for you, 3, 6, or 12 months.
Payments may be reported to a credit bureau.
Pay monthly with debit or your bank account.
Pay monthly with debit or your bank account.
How to check out with
1
Load up your cart and select Affirm at checkout.
2
Log in or sign up for an account.
3
Pick your plan and submit your order. That's it!
Rates between 0-36% APR. Payment options through Affirm are subject to an eligibility check, may not be available everywhere, and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. Estimated payment amount may exclude taxes and shipping. Loan payment(s), including interest, may be due before the merchant provides all services. You may not receive a rebate of any interest that may have already accrued on an amount that later gets refunded.
For licenses and disclosures, including information for New Mexico residents, see affirm.com/licenses. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Financing Law license. Affirm and its lending partners do business in accordance with federal Fair Lending laws. Unless prompted for a registered business name at application, Affirm loans are primarily for personal, family, or household use only.
In proud partnership with TLG
Big purchase? No problem.
With Affirm, you can buy now and pay monthly.
Checking your loan eligibility won't affect your credit score.
We'll send you a verification code via SMS. Message and data rates may apply.
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