Turn the bike off and fully release both brake levers. Make sure each lever returns freely, then restart the bike and check whether the brake icon and error code have cleared. If a lever does not return normally or the code remains, do not ride the bike and contact TLG Support.
Error codes
A code or warning is visible on your bike display.
E-03 Brake Signal Active
E-04 Throttle Malfunction
Throttle Malfunction
Turn the bike off. Inspect the visible throttle cable and connector for looseness, pinching, or damage, then reconnect the plug firmly and restart the bike. If the throttle does not return smoothly or the error remains, stop using the bike and contact TLG Support.
E-05 Throttle Not in Position
Throttle Not in Position
Turn the bike off and release the throttle completely. Make sure your hand, an accessory, or another object is not holding it open. Gently rotate and release the throttle to confirm that it returns by itself, then restart the bike. If the code returns, stop riding and contact TLG Support.
E-06 Battery Voltage Below the System Operating Range
Battery Voltage Below the System Operating Range
Stop riding and turn the bike off. This condition requires a qualified technician to verify that the battery and controller voltage ratings match. Do not open the battery, test electrical terminals, or continue using the bike. Contact an authorized TLG dealer or TLG Support before riding or charging again.
E-07 Battery Voltage Above the System Operating Range
Battery Voltage Above the System Operating Range
Stop riding and turn the bike off. Do not continue charging, open the battery, or test electrical terminals. An authorized technician must verify the battery and controller voltage ratings before the bike is used again. Contact an authorized TLG dealer or TLG Support.
E-08 Motor Position Signal Abnormal
Motor Position Signal Abnormal
Turn the bike off and inspect the visible motor cable for obvious cuts, crushing, or a loose external connector. Do not open or disassemble the motor. If the cable appears damaged or the code remains after a restart, stop riding and contact an authorized TLG dealer or TLG Support.
E-09 Motor Phase Cable Abnormal
Motor Phase Cable Abnormal
Turn the bike off and inspect the visible motor cable and connector for damage, looseness, or signs of overheating. Do not open the motor or attempt an electrical test. If the code remains, stop using the bike and contact an authorized TLG dealer or TLG Support.
E-10 Motor Overheating Protection
Motor Overheating Protection
Stop riding, turn the bike off, and move it to a shaded, well-ventilated area. Allow the motor to cool naturally before restarting the bike. Do not pour water on the motor or continue climbing under heavy load while the code is displayed. If the code returns after cooling, contact TLG Support.
E-11 Motor Temperature Sensor Abnormal
Motor Temperature Sensor Abnormal
Stop riding and turn the bike off. The motor temperature sensor or its internal connection requires professional inspection. Do not open the motor or continue using the bike. Contact an authorized TLG dealer or TLG Support.
E-12 Controller Abnormal
Controller Abnormal
Stop riding and turn the bike off. Wait one minute and restart the bike once. If the code returns, do not open the controller or continue using the bike. Contact an authorized TLG dealer or TLG Support for inspection.
E-14 Controller Overheating Protection
Controller Overheating Protection
Stop riding, turn the bike off, and move it to a shaded, well-ventilated area. Allow the controller to cool naturally before restarting the bike. Avoid steep climbs or heavy loads until the code has cleared. If the code returns after cooling, contact TLG Support.
E-15 Controller Temperature Sensor Abnormal
Controller Temperature Sensor Abnormal
Stop riding and turn the bike off. The controller temperature sensor or its internal connection requires professional inspection. Do not open the controller or perform an electrical test. Contact an authorized TLG dealer or TLG Support.
E-21 Speed Signal Abnormal
Speed Signal Abnormal
Turn the bike off. Check the visible motor cable near the rear wheel for pulling, abrasion, pinching, or a loose connector. Reconnect any accessible plug firmly, then restart the bike. Do not open the motor or controller. If the code remains, stop riding and contact TLG Support.
E-27 System Current Above the Set Limit
System Current Above the Set Limit
Stop riding and turn the bike off. This condition may require a technician to check the compatibility and condition of the motor and controller. Do not continue riding under load or open any electrical component. Contact an authorized TLG dealer or TLG Support.
E-30 Display-to-Controller Communication Abnormal
Display-to-Controller Communication Abnormal
Turn the bike off. Inspect the visible cable between the display and controller for cuts, pinching, a loose connector, or bent pins. Reconnect the plug carefully without forcing it, then restart the bike. If the code remains, contact TLG Support.
E-33 Brake Sensor Abnormal
Brake Sensor Abnormal
Turn the bike off and check that the brake sensor and visible cable are properly positioned and undamaged. Make sure both brake levers return freely, then restart the bike. If braking feels abnormal or the code remains, do not ride and contact TLG Support.
E-35 15V Power Supply Detection Failure
15V Power Supply Detection Failure
Turn the bike off and visually inspect the battery connector for burn marks, melting, or discoloration. Look only; do not touch damaged terminals or attempt an electrical test. If you see any heat damage, or if the code remains, stop using the bike and contact TLG Support.
E-36 ON/OFF Button Abnormal
ON/OFF Button Abnormal
Release the power button and make sure it is not being held down by your hand, a cover, or an accessory. Turn the bike off, wait a few seconds, and restart it without holding the button. If the button sticks or the code remains, contact TLG Support.
E-42 Battery Voltage Below the System Operating Range
Battery Voltage Below the System Operating Range
Stop riding and turn the bike off. This battery-side voltage condition requires professional diagnosis. Do not open the battery, test the terminals, or continue using the bike. Contact an authorized TLG dealer or TLG Support before riding or charging again.
E-45 Battery Temperature Too High
Battery Temperature Too High
Stop using the bike and turn it off. Move the battery and bike to a shaded, well-ventilated area and allow them to cool naturally. Do not charge or ride until the battery has returned to a normal temperature. If the code remains after cooling, contact TLG Support.
E-46 Battery Temperature Too Low
Battery Temperature Too Low
Stop using the bike and turn it off. Move the battery and bike to a dry, warmer environment and allow them to return gradually to room temperature. Do not use direct heat. Restart the bike only after it has warmed naturally. If the code remains, contact TLG Support.
E-48 Remaining Battery Level Too Low
Remaining Battery Level Too Low
Charge the battery to at least 30%, or charge it for at least two hours, then restart the bike. If the battery does not accept a charge or the code remains after charging, stop using the bike and contact TLG Support.
E-49 Battery Voltage Too Low
Battery Voltage Too Low
Charge the battery to at least 30%, or for at least two hours. Then restart the bike and test it at low speed in a safe area for one to two minutes. If the bike shuts down or the code returns, stop riding and contact TLG Support.
E-89 IoT-to-Controller Communication Abnormal
IoT-to-Controller Communication Abnormal
Turn the bike off. If the IoT power connector is externally accessible, disconnect and reconnect it firmly, then restart the bike. Check whether the IoT blue indicator stays on or flashes. If there is no blue light or the code remains, contact TLG Support.
E-95 IoT Connection Abnormal
IoT Connection Abnormal
Turn the bike off and check that the battery and IoT connections are fully seated. Restart the bike and observe the IoT indicator. A steady green light indicates a normal connection. If the light is not steady green or the code remains, contact TLG Support.
E-96 IoT CAN Communication Abnormal
IoT CAN Communication Abnormal
Turn the bike off and check that the battery and IoT connections are fully seated. Restart the bike and observe the blue IoT indicator; it should remain on or continue flashing. If the blue light goes out or the code remains, contact TLG Support.
E-97 E-Bike Fall-Down Alarm
E-Bike Fall-Down Alarm
Place the bike upright and make sure it is stable. The alarm should clear once the bike is no longer tilted. If the code remains while the bike is upright and stationary, restart the bike. Contact TLG Support if the alert still does not clear.
E-98 Disturbance Alarm
Disturbance Alarm
Stop moving the bike and place it in a stable parked position. The alert should clear when the movement stops. If the code appears while the bike is stationary, restart the bike and contact TLG Support if the alert remains.
E-99 IoT Low Battery Alarm
IoT Low Battery Alarm
Connect the bike to its approved charger and allow the battery to charge. Restart the bike after charging and check whether the alert has cleared. If the IoT low-battery alarm remains after the main battery is charged, contact TLG Support.